Sarah Lowe
Director of Community Operations
With over 15 years of experience in HOA community management, Sarah Lowe leads our Community Operations with a passion for excellence and service. Based in Orlando, FL, Sarah ensures that every homeowners association under our care receives personalized attention, operational efficiency, and compliance with Florida HOA regulations. Her expertise spans all areas of HOA governance, including vendor oversight, board support, and community engagement strategies that foster long-term resident satisfaction.
At HOALetters.net, Sarah plays a pivotal role in aligning our community operations with the unique needs of each neighborhood. From managing onsite services to coordinating lifestyle programming and enforcing community standards, she ensures seamless execution. Her deep understanding of HOA management best practices helps maintain curb appeal, increase property values, and create thriving residential environments.
John Steel
Senior Financial Manager
John Steel brings over two decades of experience in HOA financial management, making him a trusted advisor to both board members and residents. As the Senior Financial Manager at HOALetters.net, John oversees budgeting, reserve studies, financial reporting, and assessment collections for homeowners associations across Orlando and Central Florida. His sharp financial acumen ensures that every HOA we manage remains fiscally sound and fully transparent.
From tracking vendor payments to preparing annual budgets and facilitating audits, John streamlines financial processes that help HOA boards make confident, data-driven decisions. He’s especially skilled in customizing financial reports to meet the diverse needs of condominium associations, planned communities, and active adult neighborhoods. John’s attention to detail and commitment to compliance make him an invaluable part of our HOA management team.
Kim Usher
HOA Compliance Specialist
As our HOA Compliance Specialist, Kim Usher is dedicated to helping communities enforce covenants, conditions, and restrictions (CC&Rs) with fairness and consistency. Based in Orlando, FL, Kim works closely with HOA boards to develop and implement compliance protocols that align with Florida state laws and community-specific rules. Her clear communication style and problem-solving approach make her a trusted resource for residents and board members alike.
Kim oversees architectural review processes, violation tracking, and homeowner notifications with a focus on maintaining community standards while preserving harmony. Her proactive approach helps prevent disputes and encourages voluntary compliance, reducing the need for legal escalation. Kim’s role is essential to upholding the aesthetic and structural integrity of every HOA we serve at HOALetters.net.
Brett Stone
Resident Relations Lead
Brett Stone serves as the heart of our resident-facing operations, acting as the first point of contact for homeowners and tenants across all the communities we manage. As the Resident Relations Lead at HOALetters.net, Brett handles inquiries, service requests, and general communication with warmth, speed, and professionalism. His work is instrumental in creating positive living experiences in HOA-managed neighborhoods throughout Orlando, FL.
Brett also assists with onboarding new residents, resolving disputes, and ensuring that all homeowners feel heard and supported. He collaborates with board members and community managers to improve resident engagement and satisfaction. Whether it’s answering questions about HOA fees, amenities, or maintenance schedules, Brett ensures residents receive timely and accurate information that enhances trust and transparency.
